Asian Digital Governance Problems
type: channel
description: Asian Digital Governance Problems E-ISSN 3048-0868 is a concept or approach to governance that uses digital technology, such as computers, the internet and information systems, to increase efficiency, transparency, participation and effectiveness in decision making and the delivery of public services. This includes the use of digital technology to facilitate communication between government and society, provide public services online, manage and analyze data for better decision making, and increase citizen involvement in policy and decision-making processes. The scope of this journal covers administration, management, public information systems and digital public services. Published Month: June & December
language: en
publication name: Asian Digital Governance Problems
issn: 3048-0868
items: Digital Capacity Building Strategy of Local Government in Palopo City
items: E-Government Performance in Developing Countries: A Comparative Study Across Cities
items: The Impact of Big Data Technology on Public Decision Making in Digital Governance: Literature Review
items: Digital Governance Challenges: The Digital Divide and Government Infrastructure Limitations in Sri Lanka
items: Building an Integrative Framework for Change Management for Digital Transformation in Public Services
items: Implementing Digital Governance for Improved Public Service Delivery
items: Evaluation of Digital Governance Implementation in the Public Sector: A Study of the Effectiveness of the Smart Governance Program
items: Addressing Governance Gaps in the Global Digital Ecosystem: The Role of Multilateral Collaboration and UNDP's Digital Strategy
items: Digitalization in Strengthening Good Governance: A Case Study of e-Government Implementation in Local Government
items: Governance through Digital Platforms: A Study of the Effectiveness of e-Participation on Policy Transparency in the Philippines
items: AI-Based Public Service Transformation: An Analysis of Algorithmic Bias Risks and Digital Government Accountability in ASEAN
items: Open Data Policy and Privacy Challenges: Balancing Transparency and Security in Digital Governance in Indonesia
items: Cybersecurity and Digital Sovereignty: An Analysis of National Data Governance Capacity in the Global Platform Era: A Literature Review
items: Civil Society in Digital Governance: Building Advocacy Capacity for Technological Transformation in Nigeria
items: Building an Inclusive Digital Public Infrastructure: A Strategy for Strengthening Governance
items: The Digital Governance Gap in Southeast Asia: A Comparative Study of Indonesia, India, and the Philippines
items: Bureaucratic Transformation Through Digital Governance: The Experience of Surabaya City Government
items: Optimization of Local Government Information Systems through Digital Governance
items: Strategies for Implementing Digital Governance for Smart City Development
items: The Influence of Digital Governance on Public Service Innovation
items: The Role of Digital Technology in Public Response in East Nusa Tenggara
items: Overcoming Security Challenges in Digital Government in West Papua
items: Implementation of a Digital Platform for Community Participation in Decision Making in Maluku
items: Implementation of Smart Technology in Public Services in North Sulawesi
items: Digital Governance Strategy for Social Inclusion in West Sumatra

Digital Capacity Building Strategy of Local Government in Palopo City
type: item
description: Purpose: This study aimed to analyze the digital capacity building strategy implemented by the local government of Palopo City and examine the influence of human resource digital competence, institutional support, and technological infrastructure readiness on digital governance implementation effectiveness. Subjects and Methods: The study employed a quantitative descriptive and explanatory design using a cross-sectional survey approach. Data were collected from 128 government employees involved in digital administrative activities through structured questionnaires and analyzed using descriptive statistics and multiple linear regression with SPSS Version 26. Results: The findings revealed that all independent variables significantly influenced digital governance effectiveness. Human resource digital competence emerged as the strongest predictor, followed by institutional support and technological infrastructure readiness. The regression model explained 64.2% of the variance in digital governance effectiveness. Challenges related to system integration and interdepartmental coordination remained evident despite positive organizational readiness. Conclusions: Effective digital governance requires integrated strategies combining employee digital competence, institutional commitment, and sustainable technological infrastructure development within local government institutions.
subject: Articles
  topic: section
subject: Digital Capacity Building
  topic: keywords
subject: Local Government
  topic: keywords
subject: Digital Governance
  topic: keywords
creator: Aulia Ayu Utari
creator: Bima Pratama
rights: Copyright (c) 2026 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2026-02-22
publication date: 2026-02-22
starting page: 15
ending page: 33
doi: 10.71435/689221

E-Government Performance in Developing Countries: A Comparative Study Across Cities
type: item
description: Purpose: This study examines the performance of e-government implementation across selected cities in developing countries by analyzing service availability, usability, information quality, transparency, citizen engagement, and institutional capacity. Subjects and Methods: The research employed a qualitative comparative case study approach involving municipal governments implementing digital governance initiatives during 2025. Data were collected through document analysis, municipal platform observation, and semi-structured interviews with government officials, IT administrators, public service officers, and civil society representatives. Thematic analysis and cross-case comparison were used to interpret the findings. Results: The findings indicate that metropolitan cities demonstrated stronger digital service integration, better platform usability, and higher transparency levels than smaller urban administrations. However, infrastructural limitations, fragmented administrative coordination, uneven digital literacy, and limited institutional capacity continued to affect service effectiveness and citizen participation. Digital engagement remained largely transactional rather than participatory. Conclusions: Effective e-government development requires technological modernization, institutional reform, integrated governance systems, and sustained efforts to strengthen digital inclusion, transparency, and participatory governance practices.
subject: Articles
  topic: section
subject: E Government Performance
  topic: keywords
subject: Developing Countries
  topic: keywords
subject: Comparative City Study
  topic: keywords
creator: Aditya Pranata Wijaya
rights: Copyright (c) 2026 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-02-22
publication date: 2025-02-22
starting page: 34
ending page: 51
doi: 10.71435/689220

The Impact of Big Data Technology on Public Decision Making in Digital Governance: Literature Review
type: item
description: Purpose: This study aims to examine and synthesize existing scholarly literature on the impact of big data technology on public decision making within the context of digital governance. It seeks to clarify how big data influences policy processes, administrative performance, and governance outcomes, while also identifying institutional and ethical conditions that shape its effectiveness. Subjects and Methods: The study adopts an integrative qualitative literature review design guided by the PRISMA framework. Academic articles were systematically identified from Scopus, Web of Science, and Google Scholar using predefined keywords related to big data, digital governance, and public decision making. Following identification, screening, and eligibility assessment, nine peer-reviewed studies were selected for in-depth analysis. Data were analyzed using thematic analysis and cross-study synthesis to identify recurring patterns, key themes, and relational mechanisms across studies. Results: The findings indicate that big data technology enhances evidence-based decision making by enabling predictive analytics, real-time analysis, and policy optimization. However, its impact is highly conditional, depending on mediating factors such as data quality, analytical skills, and institutional capacity. The literature also highlights significant challenges related to ethics, accountability, transparency, and unequal access to data and skills. These issues underscore the tension between data-driven efficiency and democratic governance principles. Conclusions: Big data technology functions as an enabling but non-deterministic force in digital governance. Its contribution to public decision making depends on supportive institutions, ethical safeguards, and inclusive governance practices that align technological innovation with public values.
subject: Articles
  topic: section
subject: Big Data Technology
  topic: keywords
subject: Public Decision Making
  topic: keywords
subject: Digital Governance
  topic: keywords
subject: Data-Driven Policy
  topic: keywords
subject: Institutional Capacity
  topic: keywords
creator: Cahyaningrum Cahyaningrum
rights: Copyright (c) 2026 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2026-02-19
publication date: 2026-02-19
starting page: 1
ending page: 14
doi: 10.71435/689219

Digital Governance Challenges: The Digital Divide and Government Infrastructure Limitations in Sri Lanka
type: item
description: Purpose: This study aims to examine the challenges of digital governance in Sri Lanka, with a particular focus on the digital divide and government infrastructure limitations. It seeks to understand how structural, institutional, and socio-cultural factors shape the effectiveness and inclusivity of digital governance initiatives in a developing country context. Subjects and Methods: The research adopts a qualitative design, drawing on data from 25 semi-structured interviews with government officials, IT practitioners, policy advisors, and citizens from urban, rural, and estate sectors. Participants were selected using purposive sampling to capture diverse perspectives and experiences related to digital governance. Data were analyzed using thematic analysis through an iterative coding process to identify recurring patterns and key themes. Results: The findings reveal six interrelated challenges: regional inequality in digital infrastructure, digital literacy gaps, institutional fragmentation, reliance on hybrid online–offline practices, trust deficits, and policy–practice gaps. Uneven infrastructure and limited digital skills restrict meaningful citizen participation, particularly in rural and estate areas. Institutional capacity constraints, lack of system integration, and limited trust in digital platforms further reduce the transformative potential of digital governance, resulting in partial and uneven implementation across regions. Conclusions: The study concludes that digital governance in Sri Lanka is constrained by multidimensional structural and institutional barriers. Sustainable and inclusive digital transformation requires integrated strategies that address infrastructure equity, digital literacy, institutional coordination, and trust-building, rather than a sole emphasis on technological adoption.
subject: Articles
  topic: section
subject: Digital Governance
  topic: keywords
subject: Digital Divide
  topic: keywords
subject: Government Infrastructure
  topic: keywords
subject: Institutional Capacity
  topic: keywords
subject: Sri Lanka
  topic: keywords
creator: Nimal Perera
creator: Sachini Wijesinghe
creator: Tharindu Jayawardena
rights: Copyright (c) 2026 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2026-02-22
publication date: 2026-02-22
starting page: 32
ending page: 42
doi: 10.71435/689218

Building an Integrative Framework for Change Management for Digital Transformation in Public Services
type: item
description: Purpose: This study aims to conceptually examine prominent change management models and evaluate their relevance for supporting digital transformation in public sector organizations. Subjects and Methods: The research applies a literature review approach by analyzing academic articles, books, and best-practice reports. The data were examined using thematic analysis involving reduction, categorization, and synthesis to identify the strengths, limitations, and gaps in the application of Lewin’s Three-Step Model, ADKAR, Kotter’s Eight-Step Model, and Beer and Nohria’s Theory E and Theory O. Results: The review indicates that no single framework can universally address the complexity of digital change in the public sector. Lewin’s model contributes to building organizational readiness, ADKAR focuses on individual engagement and capability, Kotter underlines the importance of leadership and vision, while Theory E and Theory O stress balancing structural performance and cultural development. Evidence from transformation experiences in Microsoft and Kodak confirms that leadership commitment, organizational culture, and employee preparedness are decisive factors. Conclusions: An integrative approach that combines complementary elements from multiple models is more suitable for achieving sustainable digital transformation and improving governance outcomes in public service institutions.
subject: Articles
  topic: section
subject: Change Management
  topic: keywords
subject: Digital Transformation
  topic: keywords
subject: Public Sector
  topic: keywords
subject: Integrative Model
  topic: keywords
subject: Leadership
  topic: keywords
creator: Samsodin Samsodin
rights: Copyright (c) 2026 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2026-02-25
publication date: 2026-02-25
starting page: 43
ending page: 51
doi: 10.71435/689217

Implementing Digital Governance for Improved Public Service Delivery
type: item
description: Purpose: This study examines the implementation of digital governance and its impact on public service delivery in Lagos during 2024, focusing on accessibility, efficiency, transparency, and citizen satisfaction. Subjects and Methods: The research employed a mixed-methods approach using a convergent parallel design. Quantitative data were collected through questionnaires distributed to 250 residents who had experience using digital public services, while qualitative data were obtained from semi-structured interviews and focus group discussions involving policymakers, ICT administrators, public service officers, and citizens. Quantitative data were analyzed using SPSS through descriptive and inferential statistics, while qualitative findings were examined using thematic analysis. Results: The findings indicate that digital governance improved administrative efficiency, service accessibility, and procedural transparency. However, infrastructural instability, internet affordability, limited digital literacy, and institutional resistance continued to hinder implementation effectiveness. Efficiency emerged as the strongest factor influencing citizen satisfaction. Conclusions: Sustainable digital governance requires inclusive infrastructure development, institutional adaptation, and continuous digital literacy improvement.
subject: Articles
  topic: section
subject: Public Service Delivery
  topic: keywords
subject: E-Government
  topic: keywords
subject: Citizen Participation
  topic: keywords
subject: Lagos
  topic: keywords
creator: Amarachi Nwosu
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-12-17
publication date: 2024-12-17
starting page: 103
ending page: 119
doi: 10.71435/685961

Evaluation of Digital Governance Implementation in the Public Sector: A Study of the Effectiveness of the Smart Governance Program
type: item
description: Purpose: This study aims to evaluate the implementation and effectiveness of the Smart Governance Program in Makassar City, Indonesia, particularly in improving public service effectiveness through transparency, responsiveness, and digital accessibility. Subjects and Methods: The study employed a quantitative descriptive-explanatory design involving 200 respondents consisting of government employees and citizens interacting with digital public services. Data were collected through structured questionnaires and analyzed using descriptive statistics, Pearson correlation, and multiple linear regression analysis with SPSS. Results: The findings revealed that transparency, responsiveness, and digital accessibility positively and significantly influenced public service effectiveness. Transparency emerged as the strongest predictor, indicating that open administrative systems and accessible information substantially improve citizen trust and governance performance. Digital governance also improved efficiency, accountability, and service responsiveness, although challenges related to accessibility disparities and institutional coordination persisted. Conclusions: The study concludes that successful smart governance depends not only on technological infrastructure but also on institutional readiness, organizational coordination, and citizen-centered governance practices that strengthen public trust and administrative effectiveness in urban governance transformation.
subject: Articles
  topic: section
subject: Smart Governance
  topic: keywords
subject: Digital Governance
  topic: keywords
subject: Public Service Effectiveness
  topic: keywords
subject: Transparency
  topic: keywords
subject: Citizen Participation
  topic: keywords
creator: Muhammad Fadli Akbar
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-12-12
publication date: 2025-12-12
starting page: 145
ending page: 162
doi: 10.71435/685960

Addressing Governance Gaps in the Global Digital Ecosystem: The Role of Multilateral Collaboration and UNDP's Digital Strategy
type: item
description: Purpose: This study aims to explore how multilateral collaboration, particularly through the United Nations Development Programme (UNDP) Digital Strategy 2022–2025, addresses the governance gap that continues to shape the global digital ecosystem. It seeks to understand how institutional cooperation, ethical frameworks, and strategic interventions converge to build inclusive and sustainable digital governance models across diverse national contexts. Subjects and Methods: The study employed a mixed methods approach using a convergent parallel design. Quantitative data were obtained from UNDP, ITU, World Bank, and EGDI databases, while qualitative data were collected through document analysis and semi-structured interviews involving 15 participants from international organizations, academia, government institutions, and civil society. Data were analyzed using descriptive statistical interpretation and thematic analysis. Results: The findings indicate that governance effectiveness, institutional readiness, and multilateral cooperation significantly influence digital governance capacity and public digital service accessibility. Persistent inequalities in digital infrastructure, institutional adaptation, and digital literacy continue to shape governance disparities, particularly in developing regions. Ethical governance frameworks emphasizing transparency, accountability, and participatory oversight were found to strengthen institutional legitimacy and public trust. Conclusions: Sustainable digital governance requires collaborative international engagement, adaptive institutional capacity, inclusive digital policies, and ethical governance mechanisms capable of balancing technological innovation with social equity and institutional accountability.
subject: Articles
  topic: section
subject: Multilateral Collaboration
  topic: keywords
subject: UNDP Digital Strategy
  topic: keywords
creator: Melati Nur Safitri
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-12-12
publication date: 2025-12-12
starting page: 127
ending page: 144
doi: 10.71435/685959

Digitalization in Strengthening Good Governance: A Case Study of e-Government Implementation in Local Government
type: item
description: Purpose: This study aimed to examine how digitalization contributes to strengthening good governance through the implementation of e-government in Makassar City. It explored how digital systems foster transparency, accountability, citizen participation, and administrative efficiency within a local governance context. Subjects and Methods: This research employed a qualitative case study approach involving government officials, IT officers, administrative staff, civil society representatives, and citizens directly involved in digital public services during 2024. Data were collected through semi-structured interviews, field observations, and document analysis, then analyzed thematically using the principles of qualitative thematic analysis. Results: The findings indicate that digital platforms such as SIPAKATAU, SIPAKALEBBI, and SIPAKARUNG improved public access to information, accelerated administrative services, strengthened procedural accountability, and expanded citizen participation through online complaint systems. The study also identified challenges related to digital literacy, internet accessibility, and institutional adaptation among public employees. Conclusions: Digital governance in Makassar contributed significantly to strengthening good governance, although sustainable implementation requires inclusive access, organizational adaptation, and continuous human resource development.
subject: Articles
  topic: section
subject: Good Governance
  topic: keywords
subject: E-Government
  topic: keywords
subject: Implementation
  topic: keywords
creator: Nur Azizah Manggabarani
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-12-12
publication date: 2024-12-12
starting page: 58
ending page: 70
doi: 10.71435/685958

Governance through Digital Platforms: A Study of the Effectiveness of e-Participation on Policy Transparency in the Philippines
type: item
description: Purpose: This study investigates the effectiveness of e-participation in enhancing policy transparency in the Philippines. As digital platforms are increasingly used for public engagement in policy-making, the study seeks to evaluate how these platforms influence government transparency and citizen participation. Subjects and Methods: The study employed a quantitative cross-sectional survey design involving 320 respondents consisting of citizens, government officials, and civil society representatives who had experience using digital governance platforms. Data were collected through structured questionnaires and analyzed using descriptive statistics, Pearson correlation analysis, and multiple linear regression with SPSS version 27. Results: The findings indicate that respondents generally perceived e-participation platforms positively, particularly regarding accessibility and digital literacy. Correlation analysis revealed a strong positive relationship between e-participation effectiveness and policy transparency. Regression analysis further demonstrated that institutional responsiveness was the strongest predictor of transparency outcomes. The results suggest that transparent digital governance depends not only on technological accessibility but also on responsive governmental institutions. Conclusions: E-participation significantly strengthens policy transparency and democratic engagement in the Philippines when supported by inclusive digital infrastructure and responsive governance practices.
subject: Articles
  topic: section
subject: E-Participation
  topic: keywords
subject: Policy Transparency
  topic: keywords
subject: Citizen Engagement
  topic: keywords
creator: Josephine Tan
creator: Christopher Lum
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 111
ending page: 126
doi: 10.71435/685957

AI-Based Public Service Transformation: An Analysis of Algorithmic Bias Risks and Digital Government Accountability in ASEAN
type: item
description: Purpose: This study examines the risks of algorithmic bias and the challenges of digital government accountability in AI-based public service transformation across ASEAN countries. The research focuses on how governance structures, institutional capacity, and citizen participation influence the ethical implementation of AI in public administration. Subjects and Methods: The study employed a qualitative comparative multi-case study approach involving Singapore, Indonesia, Malaysia, Thailand, and the Philippines. Data were collected through semi-structured interviews with 25 participants, policy document analysis, and comparative case studies. Thematic analysis using NVivo 14 was applied to identify patterns related to algorithmic bias, accountability mechanisms, and public trust. Results: The findings reveal that algorithmic bias remains a major challenge due to unequal datasets, fragmented regulation, and weak institutional oversight. Countries with stronger governance systems demonstrated higher transparency and accountability in AI implementation. Public trust was strongly influenced by citizen participation and transparency practices. Conclusions: Ethical governance, institutional coordination, and inclusive participation are essential to ensure fair, transparent, and accountable AI-based public services in ASEAN countries.
subject: Articles
  topic: section
subject: AI Governance
  topic: keywords
subject: Algorithmic Bias
  topic: keywords
subject: Asean Countries
  topic: keywords
subject: Public Trust
  topic: keywords
creator: Adelia Idil
creator: Huda Alimuddin
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-12-12
publication date: 2024-12-12
starting page: 88
ending page: 102
doi: 10.71435/685956

Open Data Policy and Privacy Challenges: Balancing Transparency and Security in Digital Governance in Indonesia
type: item
description: Purpose: This study examines the evolving dynamics of Indonesia’s open data policy within the broader context of digital governance. It aims to understand how the state negotiates the balance between transparency and data protection, particularly after the implementation of the One Data Indonesia initiative and the enactment of the Personal Data Protection Law. The research explores how institutional culture, ethical reasoning, and governance structures shape the interpretation and practice of openness in a rapidly digitalizing public sector. Subjects and Methods: Using a qualitative, interpretive approach, the study analyzes policy documents, legal frameworks, and institutional reports, complemented by semi-structured interviews with policymakers, data officers, and civic actors. Data were interpreted through thematic and critical policy analysis to uncover the narratives, tensions, and ethical dilemmas surrounding open data implementation in Indonesia’s bureaucratic institutions. Results: The findings reveal that open data governance in Indonesia remains fragmented across ministries and local governments. Bureaucratic actors often view transparency as both an obligation and a risk, constrained by overlapping regulations and fear of data misuse. Ethical ambiguities persist as institutions struggle to harmonize openness with privacy protection amid growing concerns over cybersecurity and public trust. Conclusions: The study concludes that Indonesia’s open data reform represents a moral and institutional negotiation rather than a purely technical project. Sustainable transparency requires legal clarity, digital infrastructure, ethical literacy, and civic engagement to build a culture of trust that reconciles openness with security.
subject: Articles
  topic: section
subject: Open Data Policy
  topic: keywords
subject: Digital Governance
  topic: keywords
subject: Data Privacy
  topic: keywords
creator: Nadia Lestari
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-12-11
publication date: 2025-12-11
starting page: 96
ending page: 110
doi: 10.71435/685955

Cybersecurity and Digital Sovereignty: An Analysis of National Data Governance Capacity in the Global Platform Era: A Literature Review
type: item
description: Purpose: This study examines national data governance capacity in the context of cybersecurity and digital sovereignty across Indonesia, the European Union, China, and India during 2010–2024. The research aims to identify how institutional coordination, regulatory coherence, enforcement effectiveness, technological autonomy, and public trust shape digital sovereignty within the global platform era. Subjects and Methods: This study employed a qualitative systematic literature review combined with critical interpretive synthesis. Data were collected from 76 academic articles, cybersecurity reports, institutional publications, and regulatory documents identified through a PRISMA-based selection process. The analysis applied thematic coding, repeated reading, conceptual integration, and comparative governance analysis to examine recurring governance patterns and institutional contradictions. Results: The findings reveal that digital sovereignty operates as a multidimensional governance capacity shaped by institutional integration, cybersecurity readiness, technological infrastructure, and governance legitimacy. The European Union demonstrates strong regulatory coherence, China exhibits centralized enforcement and technological autonomy, India reflects transitional governance adaptation, while Indonesia faces governance fragmentation, technological dependency, and weak cybersecurity preparedness. Conclusions: Effective digital sovereignty requires integrated governance systems, sustainable technological investment, institutional coordination, and long-term public trust in digital governance.
subject: Articles
  topic: section
subject: Cybersecurity
  topic: keywords
subject: Digital Sovereignty
  topic: keywords
subject: Data Governance
  topic: keywords
creator: Laras Fitriani
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-12-12
publication date: 2024-12-12
starting page: 71
ending page: 87
doi: 10.71435/685954

Civil Society in Digital Governance: Building Advocacy Capacity for Technological Transformation in Nigeria
type: item
description: Purpose: This study examines the role of civil society organizations (CSOs) in strengthening digital governance advocacy in Nigeria and explores the institutional challenges affecting their participation in digital policy processes. Subjects and Methods: The research employed a sequential explanatory mixed-methods design involving quantitative surveys with 25 CSOs and semi-structured interviews with 15 participants consisting of CSO leaders, policymakers, and digital governance experts. Quantitative data were analyzed using descriptive statistics, while qualitative data were interpreted through thematic analysis. Results: The findings show that 72% of CSOs actively engage in digital governance advocacy, particularly in data privacy, digital inclusion, and policy transparency. Advocacy effectiveness remains constrained by limited funding, inadequate technical expertise, and restricted institutional access. CSOs responded through coalition-building, social media advocacy, grassroots mobilization, and capacity-building initiatives. Conclusions: Strengthening participatory governance frameworks, institutional collaboration, technical capacity, and digital infrastructure is essential for promoting inclusive and socially accountable digital transformation in Nigeria.
subject: Articles
  topic: section
subject: Civil Society
  topic: keywords
subject: Digital Governance
  topic: keywords
subject: Advocacy Capacity
  topic: keywords
creator: Chidinma Okafor
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-12-12
publication date: 2024-12-12
starting page: 42
ending page: 57
doi: 10.71435/685953

Building an Inclusive Digital Public Infrastructure: A Strategy for Strengthening Governance
type: item
description: Purpose: This study explores the state of digital governance in Southeast Sulawesi, focusing on the regions of Kendari, Kolaka, and Buton. It aims to assess the disparities in digital infrastructure readiness, institutional capacity, and inclusivity in these areas and their implications for effective governance Subjects and Methods: The research employs a qualitative methodology, including document analysis, interviews, and participant observation, to examine the local implementation of national digital policies. Results: The findings reveal significant disparities in institutional readiness, technological integration, and citizen participation across the three regions. Kendari demonstrates stronger governance capacity, integrated digital systems, and higher public participation, while Kolaka and Buton continue facing infrastructure limitations, fragmented coordination, and low digital literacy. Collaborative initiatives involving universities and civil society organizations contributed positively to community engagement and digital inclusion. Conclusions: Sustainable digital governance requires institutional reform, inclusive participation, technological integration, and equitable capacity development to strengthen governance effectiveness and social equity in peripheral regions.
subject: Articles
  topic: section
subject: Digital Governance
  topic: keywords
subject: Southeast Sulawesi
  topic: keywords
subject: Digital Infrastructure
  topic: keywords
subject: Institutional Capacity
  topic: keywords
creator: Andi Rahmatullah
creator: Rina Kurniati Akbar
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-12-09
publication date: 2025-12-09
starting page: 79
ending page: 95
doi: 10.71435/685952

The Digital Governance Gap in Southeast Asia: A Comparative Study of Indonesia, India, and the Philippines
type: item
description: Purpose: This study examines digital governance disparities in Indonesia, India, and the Philippines by analyzing how institutional coordination, administrative capacity, and governance structures influence digital transformation outcomes in developing democracies. Subjects and Methods: The research employed a qualitative comparative design using semi-structured interviews, policy documents, and institutional reports collected between 2023 and 2024. Data were analyzed through thematic content analysis supported by institutional capacity theory and digital governance maturity frameworks. Results: The findings reveal that India demonstrates stronger policy coherence and institutional integration through centralized coordination under the Digital India initiative, while Indonesia experiences fragmented implementation caused by decentralized governance and uneven regional administrative capacity. The Philippines exhibits relatively strong local innovation and participatory governance practices, although implementation continuity remains vulnerable to political transitions. Digital governance effectiveness across the three countries is strongly influenced by bureaucratic adaptability, institutional continuity, inter-agency coordination, and digital inclusivity rather than technological infrastructure alone. Conclusions: Sustainable digital transformation requires adaptive institutions, coherent governance systems, inclusive participation mechanisms, and long-term administrative coordination to achieve equitable and effective digital governance.
subject: Articles
  topic: section
subject: Digital Governance
  topic: keywords
subject: Institutional Capacity
  topic: keywords
subject: Policy Coherence
  topic: keywords
creator: Junaedi Rahmansya
creator: Arjun Mehta
creator: Mark Joseph Bautista
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-10-19
publication date: 2025-10-19
starting page: 1
ending page: 17
doi: 10.71435/643063

Bureaucratic Transformation Through Digital Governance: The Experience of Surabaya City Government
type: item
description: Purpose: This study analyzes the bureaucratic transformation of the Surabaya City Government through digital governance, focusing on how digital initiatives enhance efficiency, transparency, and public service innovation while addressing challenges in institutional adaptation and citizen engagement. Subjects and Methods: A mixed-method approach was applied. Quantitative data were collected from 400 citizens using Surabaya’s digital services, including licensing, e-health, and complaint systems. Qualitative data were gathered through interviews with 20 government officials, IT staff, and policymakers, complemented by document analysis of policy papers and smart city reports. This combination provided a comprehensive understanding of both service outcomes and internal bureaucratic dynamics. Results: Findings reveal significant improvements in service efficiency, with 78% of citizens reporting faster processing times and 70% expressing satisfaction with transparency. E-health and complaint management platforms strengthened trust and accountability. However, challenges persist, including digital literacy gaps among older citizens, limited internet access in peripheral areas, and bureaucratic resistance to innovation. Conclusions: Digital governance has accelerated Surabaya’s bureaucratic transformation by improving efficiency and trust. Sustaining progress requires continuous investment in digital infrastructure, inclusive access, and a supportive bureaucratic culture.
subject: Articles
  topic: section
subject: Digital Governance
  topic: keywords
subject: Bureaucratic Transformation
  topic: keywords
subject: Public Service Innovation
  topic: keywords
subject: Smart City Surabaya
  topic: keywords
subject: E-Government
  topic: keywords
creator: Indra Prayoga
creator: Amanda Putri Nazrullah
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-10-19
publication date: 2025-10-19
starting page: 18
ending page: 30
doi: 10.71435/639138

Optimization of Local Government Information Systems through Digital Governance
type: item
description: Purpose: This study examines the optimization of local government information systems through digital governance in Denpasar City and explores how digital transformation improves public service delivery, transparency, and citizen participation. Subjects and Methods: The research employed a qualitative descriptive approach using in-depth interviews, direct observations, and document analysis involving government officials, IT staff, and community representatives. Data were analyzed thematically to identify implementation patterns, challenges, and best practices in digital governance. Results: The findings show that integrated digital platforms have improved administrative efficiency, reduced bureaucratic complexity, and strengthened institutional responsiveness. Digital complaint systems, online licensing services, and open data initiatives increased transparency and citizen engagement. However, several socio-technical challenges remain, including limited digital literacy, infrastructural disparities, organizational resistance, and cybersecurity concerns. Adaptive implementation strategies, collaborative governance, and digital literacy programs were identified as important supporting factors for sustainable transformation. Conclusions: Digital governance in Denpasar functions as a continuous institutional and societal transformation process that requires technological integration, organizational adaptation, and inclusive governance strategies to ensure effective and sustainable public service innovation.
subject: Articles
  topic: section
subject: Digital Governance
  topic: keywords
subject: Information Systems
  topic: keywords
subject: Public Management
  topic: keywords
subject: Denpasar
  topic: keywords
creator: I Made Wirawan
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-10-19
publication date: 2025-10-19
starting page: 31
ending page: 44
doi: 10.71435/639137

Strategies for Implementing Digital Governance for Smart City Development
type: item
description: Purpose: This study aims to analyze the implementation strategies of digital governance in supporting Smart City development in Makassar City during 2025. Subjects and Methods: The study employed a quantitative descriptive-explanatory approach involving 200 respondents consisting of government officials, Smart City implementers, technical staff, academics, and community members. Data were collected using structured questionnaires and analyzed using descriptive statistics and multiple linear regression analysis with SPSS version 26. Results: The findings indicate that corporate strategy, program strategy, resource support strategy, and institutional strategy significantly influenced digital governance effectiveness. Program strategy emerged as the most dominant factor affecting Smart City governance performance. Digital governance implementation improved service efficiency, transparency, responsiveness, and accessibility through integrated digital public services and Smart City applications. Institutional coordination and organizational adaptability remained important challenges affecting governance sustainability. Conclusions: Effective digital governance in Makassar City depends on the integration of technological innovation, strategic governance, institutional strengthening, and inclusive citizen participation to support sustainable and responsive Smart City development.
subject: Articles
  topic: section
subject: Digital Governance
  topic: keywords
subject: Public Policy
  topic: keywords
subject: Strategic Management
  topic: keywords
subject: E-Government
  topic: keywords
creator: Hesti Hastuti
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-10-19
publication date: 2025-10-19
starting page: 45
ending page: 60
doi: 10.71435/639136

The Influence of Digital Governance on Public Service Innovation
type: item
description: Purpose: This study examines the influence of digital governance on public service innovation in Bone Bolango Regency, Gorontalo. Digital governance is increasingly adopted to enhance transparency, accountability, efficiency, and citizen participation; however, its direct contribution to innovation in local government services remains underexplored in the Indonesian context. Subjects and Methods: The study employed a quantitative survey design involving 120 respondents consisting of civil servants and community members utilizing digital public services. Data were collected through structured questionnaires using a Likert scale and analyzed using descriptive statistics and multiple linear regression analysis. Results: The findings indicate that digital governance significantly influences public service innovation. Efficiency emerged as the strongest predictor, followed by transparency and accountability, while participation did not show a significant effect. The implementation of digital systems improved service speed, accessibility, institutional responsiveness, and public trust. Citizen satisfaction toward digital public services was generally high, particularly regarding service efficiency and accessibility. Conclusions: Digital governance has successfully strengthened administrative modernization and public service innovation in Bone Bolango Regency. Strengthening participatory governance mechanisms and digital civic engagement remains necessary to support sustainable, inclusive, and citizen-centered innovation in local public administration.
subject: Articles
  topic: section
subject: Digital Governance
  topic: keywords
subject: Public Service Innovation
  topic: keywords
subject: Bone Bolango
  topic: keywords
creator: Ahmad Rijhal
rights: Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2025-10-21
publication date: 2025-10-21
starting page: 61
ending page: 78
doi: 10.71435/639135

The Role of Digital Technology in Public Response in East Nusa Tenggara
type: item
description: Purpose: The research aims to understand how digital technology influences public engagement and decision-making processes in the region. Subjects and Methods: This qualitative study explores the role of digital technology in shaping public responses in East Nusa Tenggara (ENT), Indonesia. Data were collected through in-depth interviews with residents of ENT, focusing on their experiences and perceptions of digital technology use. Results: The findings reveal that digital technology plays a significant role in shaping public responses, enabling information dissemination, community engagement, and participatory decision-making. However, challenges such as limited access to technology and digital literacy skills hinder its full potential. This study contributes to the literature on digital technology's impact on public responses in developing regions and provides insights for policymakers and stakeholders to enhance digital technology adoption in ENT. Conclusions: This research reveals that digital technology plays a significant role in shaping public responses in East Nusa Tenggara (ENT), Indonesia. Through wider information access, more active community engagement, and more participatory decision-making, digital technology has opened up new opportunities for the people in ENT to participate in their social, political, and cultural life.
subject: Articles
  topic: section
subject: Digital Technology Role
  topic: keywords
subject: Public Response
  topic: keywords
subject: East Nusa Tenggara
  topic: keywords
subject: Qualitative Study
  topic: keywords
creator: Cassandra Putri
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-03-21
publication date: 2024-03-21
starting page: 1
ending page: 9
doi: 10.71435/639166

Overcoming Security Challenges in Digital Government in West Papua
type: item
description: Purpose: This research aims to identify and analyze the security challenges faced by digital government initiatives in West Papua, Indonesia Subjects and Methods: The study employs a quantitative method, conducting surveys among government employees involved in digital transformation projects. Results: The results of the analysis indicate that there is still a low level of awareness and understanding of digital security among government employees in West Papua. These findings highlight the importance of increasing awareness and training on digital security for government employees involved in digital government initiatives. Conclusions: The conclusion of this research is the highlight several key findings regarding cybersecurity in digital governance in West Papua. There is a significant need for increased cybersecurity awareness and education, as well as greater investment in cybersecurity infrastructure and resources.
subject: Articles
  topic: section
subject: Digital Government
  topic: keywords
subject: Security Challenges
  topic: keywords
subject: West Papua
  topic: keywords
subject: Quantitative Method
  topic: keywords
subject: Government Employees
  topic: keywords
creator: Ayu Sita Maharani
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-03-22
publication date: 2024-03-22
starting page: 10
ending page: 21
doi: 10.71435/639167

Implementation of a Digital Platform for Community Participation in Decision Making in Maluku
type: item
description: Purpose: This takes a look at examines the implementation of a digital platform for network participation in choice-making processes in Maluku, Indonesia. Subjects and Methods: Through a stratified random sampling technique and dependent questionnaires, perceptions of members regarding usability, effectiveness, and impact on choice-making were assessed. Statistical analyses, including paired-samples t-checks, regression analyses, and Pearson correlational analyses, have been carried out to perceive great predictors of normal pride and discover relationships among contributors' perceptions and demographic variables. Results: Results imply upgrades in members' perceptions post-implementation, with age and frequency of platform utilization rising as giant predictors of satisfaction. Conclusions: These findings underscore the transformative potential of virtual systems in fostering inclusive governance and sustainable development.
subject: Articles
  topic: section
subject: Digital Platform
  topic: keywords
subject: Community Participation
  topic: keywords
subject: Decision-Making
  topic: keywords
subject: Maluku
  topic: keywords
creator: Putra Mahendra
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-03-22
publication date: 2024-03-22
starting page: 22
ending page: 27
doi: 10.71435/639134

Implementation of Smart Technology in Public Services in North Sulawesi
type: item
description: Purpose: This observe investigates the factors influencing perceptions and satisfaction with the implementation of smart era in public services in North Sulawesi. Subjects and Methods: Through a blended-approach approach, such as surveys and interviews, demographic variables which include age and years of service, as well as perceived effect, have been analyzed. Results: The findings screen that years of service extensively are expecting delight, highlighting the significance of organizational revel in in riding successful digital transformation tasks. Moreover, a strong correlation changed into found between perceived impact and pride, emphasizing the need for technological interventions to supply tangible benefits in public services. While age confirmed a vulnerable correlation with delight, similarly studies is wanted to discover the nuanced interaction among demographic factors and digital governance perceptions. Conclusions: Overall, this have a look at presents valuable insights for policymakers and practitioners seeking to layout effective digital governance strategies, emphasizing the significance of integrating technological answers with organizational lifestyle and stakeholder engagement.
subject: Articles
  topic: section
subject: Smart Technology
  topic: keywords
subject: Digital Governance
  topic: keywords
subject: Public Services
  topic: keywords
subject: North Sulawesi
  topic: keywords
creator: Ardiansyah Ardiansyah
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-03-23
publication date: 2024-03-23
starting page: 28
ending page: 34
doi: 10.71435/639168

Digital Governance Strategy for Social Inclusion in West Sumatra
type: item
description: Purpose: This study explores the digital governance approach for social inclusion in West Sumatra, Indonesia. Subjects and Methods: Using a complete method encompassing purposive sampling, based questionnaires, and numerous statistical analyses. Results: Results indicate a substantial enhancement in the perceived effectiveness of digital governance strategy following implementation, suggesting a tremendous effect on governance effectiveness. Moreover, the implementation of digital governance strategies correlates with better ranges of social inclusion outcomes, highlighting the capacity of digital interventions in fostering inclusive development. Regression analyses screen the giant roles of stakeholder collaboration and organizational capability in promoting social inclusion, emphasizing the significance of multi-stakeholder engagement and institutional strengthening. Pearson correlation analyses further affirm sturdy wonderful institutions between digital governance strategy, stakeholder collaboration, organizational capability, and social inclusion outcome, underscoring their interconnectedness. Conclusions: This have a look at contributes valuable insights for policymakers, practitioners, and researchers, emphasizing evidence-based totally methods to digital governance for inclusive development.
subject: Articles
  topic: section
subject: Digital Governance
  topic: keywords
subject: Social Inclusion
  topic: keywords
subject: West Sumatra
  topic: keywords
subject: Stakeholder Collaboration
  topic: keywords
creator: Satria Arianto
rights: Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
date: 2024-03-23
publication date: 2024-03-23
starting page: 35
ending page: 41
doi: 10.71435/639133