Asian Digital Governance Problems E-ISSN 3048-0868 is a concept or approach to governance that uses digital technology, such as computers, the internet and information systems, to increase efficiency, transparency, participation and effectiveness in decision making and the delivery of public services. This includes the use of digital technology to facilitate communication between government and society, provide public services online, manage and analyze data for better decision making, and increase citizen involvement in policy and decision-making processes. The scope of this journal covers administration, management, public information systems and digital public services. Published Month: June & December
Digital Capacity Building Strategy of Local Government in Palopo City
Purpose: Digital transformation has become a key agenda in public sector reform, particularly at the local government level where public services are delivered directly to citizens. However, the effectiveness of digital initiatives is often constrained by limited digital capacity, including human resource readiness, institutional coordination, and technological integration. This study examines strategies for improving digital capacity within the local government of Palopo City. Subjects and Methods: This study employs a qualitative descriptive approach. Data were collected through in-depth interviews with local government officials, document analysis of digital governance policies, and direct observation of digital system implementation. The research focuses on human resources, institutional arrangements, and technological infrastructure as key dimensions of digital capacity building. Data were analyzed thematically to identify patterns and strategic issues shaping digital transformation at the local level. Results: The findings indicate that digital capacity building in Palopo City is progressing unevenly across government units. Basic digital skills are generally present, yet advanced competencies remain limited. Institutional support and leadership commitment vary, leading to fragmented implementation of digital initiatives. Although digital systems have been developed, limited integration and underutilization persist due to capacity and governance constraints. Conclusions: The study concludes that strengthening digital capacity in local government requires a holistic and sustained strategy that integrates human resource development, institutional alignment, and technological governance. Digital transformation should be approached as an organizational learning process to ensure its contribution to effective and sustainable local governance.
Copyright (c) 2026 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
E-Government Performance in Developing Countries: A Comparative Study Across Cities
Purpose: E government has become a key instrument for public sector reform, particularly in developing countries where urban governments face increasing demands for efficient, transparent, and accessible public services. While national level assessments provide useful benchmarks, they often overlook variations in e government performance at the city level, where implementation directly affects citizens. Subjects and Methods: This study employs a comparative cross sectional design to examine e government performance across selected cities in developing countries. Using secondary data from official municipal websites, policy documents, and international reports, the study assesses multiple dimensions of e government performance, including online service availability, usability, information quality, transparency, and citizen engagement. A standardized set of indicators is applied to enable systematic comparison across cities. Results: The findings reveal considerable variation in e government performance among the cities studied. Overall, cities demonstrate stronger performance in basic service provision and information dissemination than in transparency and citizen engagement. While some cities show relatively balanced implementation across dimensions, others exhibit fragmented or uneven performance, indicating differences in institutional capacity and governance orientation. Conclusions: The study concludes that e government performance in developing cities remains largely service oriented and has yet to fully realize its potential as a tool for participatory and transparent governance. Effective e government requires not only technological adoption but also stronger institutional commitment to openness, accountability, and citizen involvement. These findings underscore the importance of aligning digital initiatives with broader governance reforms at the local level.
The Impact of Big Data Technology on Public Decision Making in Digital Governance: Literature Review
Purpose: This study aims to examine and synthesize existing scholarly literature on the impact of big data technology on public decision making within the context of digital governance. It seeks to clarify how big data influences policy processes, administrative performance, and governance outcomes, while also identifying institutional and ethical conditions that shape its effectiveness. Subjects and Methods: The study adopts an integrative qualitative literature review design guided by the PRISMA framework. Academic articles were systematically identified from Scopus, Web of Science, and Google Scholar using predefined keywords related to big data, digital governance, and public decision making. Following identification, screening, and eligibility assessment, nine peer-reviewed studies were selected for in-depth analysis. Data were analyzed using thematic analysis and cross-study synthesis to identify recurring patterns, key themes, and relational mechanisms across studies. Results: The findings indicate that big data technology enhances evidence-based decision making by enabling predictive analytics, real-time analysis, and policy optimization. However, its impact is highly conditional, depending on mediating factors such as data quality, analytical skills, and institutional capacity. The literature also highlights significant challenges related to ethics, accountability, transparency, and unequal access to data and skills. These issues underscore the tension between data-driven efficiency and democratic governance principles. Conclusions: Big data technology functions as an enabling but non-deterministic force in digital governance. Its contribution to public decision making depends on supportive institutions, ethical safeguards, and inclusive governance practices that align technological innovation with public values.
Digital Governance Challenges: The Digital Divide and Government Infrastructure Limitations in Sri Lanka
Purpose: This study aims to examine the challenges of digital governance in Sri Lanka, with a particular focus on the digital divide and government infrastructure limitations. It seeks to understand how structural, institutional, and socio-cultural factors shape the effectiveness and inclusivity of digital governance initiatives in a developing country context. Subjects and Methods: The research adopts a qualitative design, drawing on data from 25 semi-structured interviews with government officials, IT practitioners, policy advisors, and citizens from urban, rural, and estate sectors. Participants were selected using purposive sampling to capture diverse perspectives and experiences related to digital governance. Data were analyzed using thematic analysis through an iterative coding process to identify recurring patterns and key themes. Results: The findings reveal six interrelated challenges: regional inequality in digital infrastructure, digital literacy gaps, institutional fragmentation, reliance on hybrid online–offline practices, trust deficits, and policy–practice gaps. Uneven infrastructure and limited digital skills restrict meaningful citizen participation, particularly in rural and estate areas. Institutional capacity constraints, lack of system integration, and limited trust in digital platforms further reduce the transformative potential of digital governance, resulting in partial and uneven implementation across regions. Conclusions: The study concludes that digital governance in Sri Lanka is constrained by multidimensional structural and institutional barriers. Sustainable and inclusive digital transformation requires integrated strategies that address infrastructure equity, digital literacy, institutional coordination, and trust-building, rather than a sole emphasis on technological adoption.
Building an Integrative Framework for Change Management for Digital Transformation in Public Services
Purpose: This study aims to conceptually examine prominent change management models and evaluate their relevance for supporting digital transformation in public sector organizations. Subjects and Methods: The research applies a literature review approach by analyzing academic articles, books, and best-practice reports. The data were examined using thematic analysis involving reduction, categorization, and synthesis to identify the strengths, limitations, and gaps in the application of Lewin’s Three-Step Model, ADKAR, Kotter’s Eight-Step Model, and Beer and Nohria’s Theory E and Theory O. Results: The review indicates that no single framework can universally address the complexity of digital change in the public sector. Lewin’s model contributes to building organizational readiness, ADKAR focuses on individual engagement and capability, Kotter underlines the importance of leadership and vision, while Theory E and Theory O stress balancing structural performance and cultural development. Evidence from transformation experiences in Microsoft and Kodak confirms that leadership commitment, organizational culture, and employee preparedness are decisive factors. Conclusions: An integrative approach that combines complementary elements from multiple models is more suitable for achieving sustainable digital transformation and improving governance outcomes in public service institutions.
Implementing Digital Governance for Improved Public Service Delivery in Lagos, Nigeria
Purpose: This study explores the implementation of digital governance in Lagos, Nigeria, focusing on its impact on public service delivery, accountability, and citizen participation. As Nigeria’s economic hub and Africa’s largest megacity, Lagos provides a unique context for assessing the opportunities and challenges of digital governance in complex urban settings. Subjects and Methods: A mixed-methods approach was used. Quantitative data were collected from 420 residents through structured surveys assessing accessibility, satisfaction, efficiency, and trust in services such as online tax systems, e-health, and land registration. Qualitative insights were obtained from 15 interviews with policymakers, ICT experts, and service providers, along with two focus group discussions with community representatives. Results: Findings reveal that digital governance improves efficiency, reduces bureaucracy, and enhances transparency. Citizens expressed greater satisfaction with online services, though challenges persist, including low digital literacy, weak infrastructure, limited internet access, and institutional resistance. Marginalized communities remain underserved, reflecting a digital divide. Conclusions: Digital governance in Lagos holds transformative potential but requires improved infrastructure, digital education, and institutional commitment to achieve inclusive and equitable access.
Copyright (c) 2024 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
Evaluation of Digital Governance Implementation in the Public Sector: A Study of the Effectiveness of the Smart Governance Program in Makassar City
Purpose: This study aims to evaluate the implementation and effectiveness of digital governance within the Smart Governance Program in Makassar City, Indonesia. It seeks to understand how digital systems reshape public administration, bureaucratic behavior, and citizen engagement in a developing urban context. The research does not merely measure performance outcomes but explores how governance principles such as transparency, efficiency, accountability, and participation are enacted and negotiated in daily administrative practice. Subjects and Methods: The study employs a qualitative evaluative design involving twenty participants, including local government officials, technical staff, and citizens who interact with digital service platforms. Data were gathered through semi-structured interviews, document analysis, and participant observation. The analysis followed an interpretative thematic approach using Miles and Huberman’s interactive model, emphasizing the interrelation between institutional structures, technological adaptation, and user experience. Results: Findings reveal that while the Smart Governance Program has improved accessibility and introduced innovative digital services, it remains hindered by fragmented infrastructure, uneven bureaucratic adaptation, and limited citizen responsiveness. The coexistence of manual and digital systems reflects a transitional bureaucracy, and participation mechanisms often function symbolically rather than substantively. Trust and inclusivity emerge as pivotal factors in shaping the success of digital governance. Conclusions: Smart Governance in Makassar represents both progress and paradox. Its success depends not only on technological infrastructure but on institutional alignment, cultural readiness, and relational trust between government and citizens. Digital transformation must therefore be understood as a continuous process of learning, adaptation, and human-centered reform.
Copyright (c) 2025 Asian Digital Governance Problems https://creativecommons.org/licenses/by-sa/4.0
Addressing Governance Gaps in the Global Digital Ecosystem: The Role of Multilateral Collaboration and UNDP's Digital Strategy
Purpose: This study aims to explore how multilateral collaboration, particularly through the United Nations Development Programme (UNDP) Digital Strategy 2022–2025, addresses the governance gap that continues to shape the global digital ecosystem. It seeks to understand how institutional cooperation, ethical frameworks, and strategic interventions converge to build inclusive and sustainable digital governance models across diverse national contexts. Subjects and Methods: Using a qualitative interpretive approach, the study analyzes forty-eight institutional and policy documents published between 2018 and 2025 by the UNDP, OECD, ITU, and other global governance actors. Data were examined through thematic content analysis to identify patterns of institutional response, collaborative mechanisms, and normative transformation. The analysis was guided by global governance theory and the digital development framework to interpret how multilateral collaboration redefines the architecture of global digital order. Results: Findings indicate that UNDP’s multilateral approach has shifted the paradigm of digital cooperation from aid-driven assistance to co-creative governance. The Digital Strategy promotes inclusion, governance, and innovation as mutually reinforcing principles that bridge structural inequalities in digital capacity. Collaborative frameworks such as the Digital Public Goods Alliance and regional compacts demonstrate a gradual emergence of shared accountability and institutional reflexivity within digital governance. Conclusions: The study concludes that overcoming the governance gap requires more than technological advancement. It demands an ethical and institutional reconfiguration of multilateralism grounded in trust, participation, and human development values. The UNDP’s digital strategy exemplifies this evolution by reframing digital governance as a collective moral project that aligns innovation with equity and global solidarity.
Digitalization in Strengthening Good Governance: A Case Study of e-Government Implementation in Local Government in Makassar City
Purpose: This study aimed to examine how digitalization contributes to strengthening good governance through the implementation of e-government in Makassar City. It explored how digital systems foster transparency, accountability, citizen participation, and administrative efficiency within a local governance context. Subjects and Methods: Using a qualitative case study approach, data were collected from twenty purposively selected participants, including local government officials, IT officers, civil society representatives, and citizens. The study employed in-depth interviews, field observations, and document analysis. Data were analyzed thematically to identify patterns and interpret how e-government platforms such as SIPAKATAU, SIPAKALEBBI, and SIPAKARUNG influence governance practices. Results: Findings revealed that digitalization has enhanced information accessibility, improved procedural accountability, and promoted more inclusive forms of civic interaction. Transparency and efficiency increased notably through digital platforms that reduced bureaucratic layers and service delays. However, disparities in digital access, limited literacy, and uneven institutional capacity constrained full participation and sustained implementation. Training initiatives improved staff competence but adaptation remained gradual and dependent on leadership commitment. Conclusions: Digitalization has redefined governance culture in Makassar by embedding transparency and accountability into daily administrative practice. While it does not automatically ensure good governance, it creates an enabling environment where ethical leadership, inclusivity, and institutional learning determine success. Sustainable digital governance requires continued investment in human capacity, equitable access, and participatory mechanisms that transform technology into a genuine instrument of democratic accountability.
Governance through Digital Platforms: A Study of the Effectiveness of e-Participation on Policy Transparency in the Philippines
Purpose: This study investigates the effectiveness of e-participation in enhancing policy transparency in the Philippines. As digital platforms are increasingly used for public engagement in policy-making, the study seeks to evaluate how these platforms influence government transparency and citizen participation. Subjects and Methods: The research utilized semi-structured interviews with key stakeholders, document analysis, and case studies of key initiatives such as Open Data Philippines and E-Participation for Local Government Units. Results: The findings reveal that e-participation platforms have facilitated greater access to government data and increased public engagement; however, they also highlight significant barriers, including the digital divide, low digital literacy, and the lack of institutional responsiveness to citizen feedback. While e-participation has improved transparency in terms of data access, the process remains opaque due to the complexity of data presentation and the lack of mechanisms to integrate public feedback into policy decisions. Conclusions: The study concludes that for e-participation to be truly effective, the government must invest in digital infrastructure, prioritize digital literacy programs, and develop clear processes for incorporating citizen input into policymaking. These findings contribute to the body of knowledge on digital governance and provide recommendations for improving e-participation initiatives in the Philippines and similar developing contexts.
AI-Based Public Service Transformation: An Analysis of Algorithmic Bias Risks and Digital Government Accountability in ASEAN
Purpose: The rapid integration of Artificial Intelligence (AI) in public service delivery has brought both opportunities and challenges in the ASEAN region. This study investigates the risks of algorithmic bias and the effectiveness of digital government accountability in five ASEAN countries: Singapore, Indonesia, Malaysia, Thailand, and the Philippines. Subjects and Methods: Through expert interviews, policy document analysis, and comparative case studies, the research identifies key issues such as biased algorithms in welfare programs and predictive policing, as well as the varying levels of institutional accountability across countries. Singapore’s comprehensive AI governance framework, emphasizing transparency and fairness, contrasts with the more fragmented approaches in Indonesia and the Philippines, where AI systems often lack oversight mechanisms. Results: The study finds that public trust in AI-based public services is strongly influenced by transparency and citizen engagement. It concludes that addressing algorithmic bias and strengthening accountability mechanisms are essential for the responsible deployment of AI in public services. Conclusions: This research contributes to the existing literature on AI governance, particularly within the ASEAN context, and calls for further exploration of AI governance frameworks and citizen participation in less mature AI environments.
Open Data Policy and Privacy Challenges: Balancing Transparency and Security in Digital Governance in Indonesia
Purpose: This study examines the evolving dynamics of Indonesia’s open data policy within the broader context of digital governance. It aims to understand how the state negotiates the balance between transparency and data protection, particularly after the implementation of the One Data Indonesia initiative and the enactment of the Personal Data Protection Law. The research explores how institutional culture, ethical reasoning, and governance structures shape the interpretation and practice of openness in a rapidly digitalizing public sector. Subjects and Methods: Using a qualitative, interpretive approach, the study analyzes policy documents, legal frameworks, and institutional reports, complemented by semi-structured interviews with policymakers, data officers, and civic actors. Data were interpreted through thematic and critical policy analysis to uncover the narratives, tensions, and ethical dilemmas surrounding open data implementation in Indonesia’s bureaucratic institutions. Results: The findings reveal that open data governance in Indonesia remains fragmented across ministries and local governments. Bureaucratic actors often view transparency as both an obligation and a risk, constrained by overlapping regulations and fear of data misuse. Ethical ambiguities persist as institutions struggle to harmonize openness with privacy protection amid growing concerns over cybersecurity and public trust. Conclusions: The study concludes that Indonesia’s open data reform represents a moral and institutional negotiation rather than a purely technical project. Sustainable transparency requires legal clarity, digital infrastructure, ethical literacy, and civic engagement to build a culture of trust that reconciles openness with security.
Cybersecurity and Digital Sovereignty: An Analysis of National Data Governance Capacity in the Global Platform Era: A Literature Review
Purpose: The purpose of this study is to conduct a comparative assessment of national data governance effectiveness across four key jurisdictions Indonesia, the European Union, India, and China during the period 2010–2024. The analysis aims to identify variations in governance capacity, institutional coordination, enforcement strength, cybersecurity readiness, and public trust, ultimately revealing how different regulatory architectures shape each country’s digital sovereignty and resilience against emerging data risks. Subjects and Methods: The analysis draws on synthesized academic literature, regulatory documents, cybersecurity reports, and official enforcement statistics published between 2010 and 2024. A comparative analytical approach was used to evaluate five core indicators: annual data breach incidents, enforcement actions, cross-border data requests, financial sanctions, and public trust. Data were organized into a unified comparative framework to identify structural strengths and governance gaps. Results: The European Union demonstrates the strongest policy effectiveness, with the highest enforcement capacity (210 actions), substantial cross-border data handling, and the highest public trust score (79). China also shows strong institutional enforcement, though driven by centralized governance and state-centric controls. India reflects transitional progress, balancing growing enforcement with moderate trust levels. Indonesia records the highest breach incidents and the lowest trust score, indicating gaps in institutional readiness, regulatory enforcement, and ecosystem resilience. Conclusions: Overall, the findings highlight that regulatory maturity and institutional coordination significantly shape policy effectiveness. Jurisdictions with coherent governance frameworks and strong enforcement capacities demonstrate higher public trust and lower vulnerability to data-related risks.
Civil Society in Digital Governance: Building Advocacy Capacity for Technological Transformation in Nigeria
Purpose: The rapid advancement of digital technologies has significantly transformed governance systems worldwide, creating both opportunities and challenges for inclusive policy development, particularly in developing nations such as Nigeria. This study explores the role of civil society organizations (CSOs) in digital governance, focusing on their capacity to advocate for equitable and transparent technological transformation. Subjects and Methods: Using a mixed-methods approach, the research combined quantitative surveys of 30 Nigerian CSOs with qualitative interviews involving civil society leaders, policymakers, and digital governance experts. Results: The findings reveal that while 72% of CSOs actively engage in digital governance advocacy, their effectiveness is limited by insufficient funding, weak institutional capacity, restricted access to decision-makers, and inadequate technical expertise. Nonetheless, CSOs have developed innovative strategies, including coalition-building, digital platform utilization, and grassroots mobilization, to enhance their advocacy influence. The study further identifies that collaboration with government agencies, international organizations, and the private sector can amplify civil society’s role in shaping inclusive digital policies. Conclusions: It concludes that empowering CSOs through capacity-building, access to digital tools, and participatory policy frameworks is essential to ensure that digital transformation in Nigeria promotes social justice, equity, and democratic accountability. The research contributes to the growing discourse on digital governance by emphasizing the strategic importance of civil society in bridging the gap between technology and inclusive policy-making.
Building an Inclusive Digital Public Infrastructure: A Strategy for Strengthening Governance in Southeast Sulawesi
Purpose: This study explores the state of digital governance in Southeast Sulawesi, focusing on the regions of Kendari, Kolaka, and Buton. It aims to assess the disparities in digital infrastructure readiness, institutional capacity, and inclusivity in these areas and their implications for effective governance Subjects and Methods: The research employs a qualitative methodology, including document analysis, interviews, and participant observation, to examine the local implementation of national digital policies. Results: The findings reveal that while Kendari exhibits high levels of digital maturity and institutional coordination, Kolaka and Buton face significant challenges due to limited infrastructure and lower institutional readiness. Inclusivity remains a key concern, particularly in rural areas, where digital literacy and access to technology are limited. The study contributes to the understanding of digital governance in peripheral regions and provides insights into how local governments can develop inclusive digital public infrastructure. Conclusions: The implications of these findings suggest that national policies need to be adapted to local contexts, with a focus on building institutional capacity and promoting digital inclusivity. The study highlights the importance of a holistic approach to digital governance, integrating technological, institutional, and social dimensions to achieve equitable and effective governance outcomes.
The Digital Governance Gap in Southeast Asia: A Comparative Study of Indonesia, India, and the Philippines
Purpose: This study examines the digital governance gap in Southeast Asia through a comparative analysis of Indonesia, India, and the Philippines, aiming to understand how institutional dynamics shape the uneven progress of digital transformation across developing democracies. Subjects and Methods: Using a qualitative comparative design, the research integrates institutional capacity theory with digital governance maturity models and draws on document analysis and semi-structured interviews with policymakers, ICT officials, and academic experts conducted between 2023 and 2024. Results: The findings reveal that-differences in digital governance performance stem largely from institutional and governance factors rather than technological capacity. India’s centralized coordination under its national digital strategy ensures strong policy coherence but limits local flexibility; Indonesia’s decentralized framework fosters innovation but leads to fragmented implementation; and the Philippines’ localized experimentation enhances participation yet struggles with continuity. The discussion emphasizes that digital transformation succeeds when institutions balance standardization with adaptability and participation with authority, underscoring the role of leadership stability, bureaucratic learning, and inclusive policy design. Conclusions: Overall, the study contributes to the broader understanding of digital governance in emerging democracies by demonstrating that effective digital transformation requires building adaptive and coherent institutions as much as technological infrastructure. These insights have significant implications for policymakers seeking to promote equitable, sustainable, and participatory digital governance across Southeast Asia.
Bureaucratic Transformation Through Digital Governance: The Experience of Surabaya City Government
Purpose: This study analyzes the bureaucratic transformation of the Surabaya City Government through digital governance, focusing on how digital initiatives enhance efficiency, transparency, and public service innovation while addressing challenges in institutional adaptation and citizen engagement. Subjects and Methods: A mixed-method approach was applied. Quantitative data were collected from 400 citizens using Surabaya’s digital services, including licensing, e-health, and complaint systems. Qualitative data were gathered through interviews with 20 government officials, IT staff, and policymakers, complemented by document analysis of policy papers and smart city reports. This combination provided a comprehensive understanding of both service outcomes and internal bureaucratic dynamics. Results: Findings reveal significant improvements in service efficiency, with 78% of citizens reporting faster processing times and 70% expressing satisfaction with transparency. E-health and complaint management platforms strengthened trust and accountability. However, challenges persist, including digital literacy gaps among older citizens, limited internet access in peripheral areas, and bureaucratic resistance to innovation. Conclusions: Digital governance has accelerated Surabaya’s bureaucratic transformation by improving efficiency and trust. Sustaining progress requires continuous investment in digital infrastructure, inclusive access, and a supportive bureaucratic culture.
Optimization of Local Government Information Systems through Digital Governance in Denpasar City
Purpose: This study aims to analyze the optimization of local government information systems through digital governance in Denpasar City, emphasizing how digital transformation improves efficiency, transparency, and inclusivity in public service delivery. Subjects and Methods: The research involved government officials, community representatives, and citizens who interact with digital platforms. A qualitative approach was used, combining in-depth interviews, document analysis, and field observations. Thematic analysis identified key themes related to digital governance implementation and outcomes. Results: Findings reveal that Denpasar has developed integrated service platforms to streamline administrative functions, improved bureaucratic capacity through training, and enhanced transparency via open data initiatives. Citizen engagement increased through reporting and feedback systems, while inclusivity efforts included digital literacy programs for marginalized groups. However, persistent challenges include system interoperability, bureaucratic resistance, infrastructure inequality, and limited accountability mechanisms. Conclusions: The study concludes that Denpasar’s digital governance represents a managerial and institutional transformation requiring strong leadership and citizen participation. Sustainable optimization of local government information systems depends on balancing efficiency with equity and accountability, providing strategic insights for other local governments pursuing digital transformation.
Strategies for Implementing Digital Governance for Smart City Development in Makassar City
Purpose: This study analyzes the strategies of the Makassar City Government in implementing digital governance as part of its Smart City development. Subjects and Methods: Using a qualitative case study approach, the research explores policy frameworks, service innovations, resource support, and institutional coordination. Results: The findings show that Makassar has made notable progress in strengthening policy alignment through the RPJMD, introducing innovative digital platforms such as the War Room, and enhancing transparency and efficiency in public service delivery. However, significant challenges remain, particularly in human resource capacity, sustainable financing, inter-agency coordination, and citizen participation. Conclusions: Applying Koteen’s strategic framework, the study concludes that while Makassar demonstrates strong corporate and program strategies, its resource and institutional strategies require further development. Policy implications emphasize the need for a comprehensive e-government master plan, capacity-building initiatives, public–private partnerships, and inclusive digital literacy programs. Strengthening these aspects will allow Makassar to consolidate its achievements and establish itself as a leading model of resilient and inclusive Smart City governance in Indonesia.
The Influence of Digital Governance on Public Service Innovation in Bone Bolango Regency, Gorontalo
Purpose: This study examines the influence of digital governance on public service innovation in Bone Bolango Regency, Gorontalo. Digital governance is increasingly adopted to enhance transparency, accountability, efficiency, and citizen participation; however, its direct contribution to innovation in local government services remains underexplored in the Indonesian context. Subjects and Methods: A quantitative research design was employed using a survey distributed to civil servants and citizens utilizing digital-based public services. A total of 120 valid responses were collected. Data were analyzed using descriptive statistics and multiple linear regression to measure the influence of efficiency, transparency, accountability, and participation as dimensions of digital governance on public service innovation. Results: The findings reveal that digital governance significantly affects public service innovation, explaining 56% of its variance. Efficiency (β = 0.41, p < 0.001) and transparency (β = 0.29, p = 0.004) were the strongest predictors, while accountability (β = 0.22, p = 0.017) showed a moderate effect and participation (β = 0.10, p = 0.112) was not significant. Conclusions: Digital governance enhances innovation mainly through improved efficiency and transparency. Greater institutional support for citizen participation and accountability is needed to sustain long-term innovation in local public services.
The Role of Digital Technology in Public Response in East Nusa Tenggara
Purpose: The research aims to understand how digital technology influences public engagement and decision-making processes in the region. Subjects and Methods: This qualitative study explores the role of digital technology in shaping public responses in East Nusa Tenggara (ENT), Indonesia. Data were collected through in-depth interviews with residents of ENT, focusing on their experiences and perceptions of digital technology use. Results: The findings reveal that digital technology plays a significant role in shaping public responses, enabling information dissemination, community engagement, and participatory decision-making. However, challenges such as limited access to technology and digital literacy skills hinder its full potential. This study contributes to the literature on digital technology's impact on public responses in developing regions and provides insights for policymakers and stakeholders to enhance digital technology adoption in ENT. Conclusions: This research reveals that digital technology plays a significant role in shaping public responses in East Nusa Tenggara (ENT), Indonesia. Through wider information access, more active community engagement, and more participatory decision-making, digital technology has opened up new opportunities for the people in ENT to participate in their social, political, and cultural life.
Overcoming Security Challenges in Digital Government in West Papua
Purpose: This research aims to identify and analyze the security challenges faced by digital government initiatives in West Papua, Indonesia Subjects and Methods: The study employs a quantitative method, conducting surveys among government employees involved in digital transformation projects. Results: The results of the analysis indicate that there is still a low level of awareness and understanding of digital security among government employees in West Papua. These findings highlight the importance of increasing awareness and training on digital security for government employees involved in digital government initiatives. Conclusions: The conclusion of this research is the highlight several key findings regarding cybersecurity in digital governance in West Papua. There is a significant need for increased cybersecurity awareness and education, as well as greater investment in cybersecurity infrastructure and resources.
Implementation of a Digital Platform for Community Participation in Decision Making in Maluku
Purpose: This takes a look at examines the implementation of a digital platform for network participation in choice-making processes in Maluku, Indonesia. Subjects and Methods: Through a stratified random sampling technique and dependent questionnaires, perceptions of members regarding usability, effectiveness, and impact on choice-making were assessed. Statistical analyses, including paired-samples t-checks, regression analyses, and Pearson correlational analyses, have been carried out to perceive great predictors of normal pride and discover relationships among contributors' perceptions and demographic variables. Results: Results imply upgrades in members' perceptions post-implementation, with age and frequency of platform utilization rising as giant predictors of satisfaction. Conclusions: These findings underscore the transformative potential of virtual systems in fostering inclusive governance and sustainable development.
Implementation of Smart Technology in Public Services in North Sulawesi
Purpose: This observe investigates the factors influencing perceptions and satisfaction with the implementation of smart era in public services in North Sulawesi. Subjects and Methods: Through a blended-approach approach, such as surveys and interviews, demographic variables which include age and years of service, as well as perceived effect, have been analyzed. Results: The findings screen that years of service extensively are expecting delight, highlighting the significance of organizational revel in in riding successful digital transformation tasks. Moreover, a strong correlation changed into found between perceived impact and pride, emphasizing the need for technological interventions to supply tangible benefits in public services. While age confirmed a vulnerable correlation with delight, similarly studies is wanted to discover the nuanced interaction among demographic factors and digital governance perceptions. Conclusions: Overall, this have a look at presents valuable insights for policymakers and practitioners seeking to layout effective digital governance strategies, emphasizing the significance of integrating technological answers with organizational lifestyle and stakeholder engagement.
Digital Governance Strategy for Social Inclusion in West Sumatra
Purpose: This study explores the digital governance approach for social inclusion in West Sumatra, Indonesia. Subjects and Methods: Using a complete method encompassing purposive sampling, based questionnaires, and numerous statistical analyses. Results: Results indicate a substantial enhancement in the perceived effectiveness of digital governance strategy following implementation, suggesting a tremendous effect on governance effectiveness. Moreover, the implementation of digital governance strategies correlates with better ranges of social inclusion outcomes, highlighting the capacity of digital interventions in fostering inclusive development. Regression analyses screen the giant roles of stakeholder collaboration and organizational capability in promoting social inclusion, emphasizing the significance of multi-stakeholder engagement and institutional strengthening. Pearson correlation analyses further affirm sturdy wonderful institutions between digital governance strategy, stakeholder collaboration, organizational capability, and social inclusion outcome, underscoring their interconnectedness. Conclusions: This have a look at contributes valuable insights for policymakers, practitioners, and researchers, emphasizing evidence-based totally methods to digital governance for inclusive development.