The Role of Customer Relationship Management (CRM) in Increasing Customer Loyalty in E-Commerce Businesses in Indonesia. Journal of Economic Trends and Management, [S. l.], v. 1, n. 2, p. 75–83, 2025. Disponível em: https://pppii.org/index.php/jem/article/view/108. Acesso em: 27 feb. 2026.