E-Government Performance in Developing Countries: A Comparative Study Across Cities
DOI:
https://doi.org/10.71435/689220Keywords:
E Government Performance, Developing Countries , Comparative City StudyAbstract
Purpose: This study examines the performance of e-government implementation across selected cities in developing countries by analyzing service availability, usability, information quality, transparency, citizen engagement, and institutional capacity.
Subjects and Methods: The research employed a qualitative comparative case study approach involving municipal governments implementing digital governance initiatives during 2025. Data were collected through document analysis, municipal platform observation, and semi-structured interviews with government officials, IT administrators, public service officers, and civil society representatives. Thematic analysis and cross-case comparison were used to interpret the findings.
Results: The findings indicate that metropolitan cities demonstrated stronger digital service integration, better platform usability, and higher transparency levels than smaller urban administrations. However, infrastructural limitations, fragmented administrative coordination, uneven digital literacy, and limited institutional capacity continued to affect service effectiveness and citizen participation. Digital engagement remained largely transactional rather than participatory.
Conclusions: Effective e-government development requires technological modernization, institutional reform, integrated governance systems, and sustained efforts to strengthen digital inclusion, transparency, and participatory governance practices.
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