Customer Data Management Information System at PT. Wifi Ceria Using PIECES
Keywords:
Black Box Testing , Customer Data, PIECES , PT. Wifi Ceria , UMLAbstract
Purpose: This research was conducted with the aim of exploring, developing, and improving the customer data processing system. This is done to improve efficiency, accuracy, and responsiveness in facing increasingly dynamic market competition.
Subjects and Methods: Currently, PT. Wifi Ceria still faces several problems in the customer data processing process, such as recording new customers, installing WiFi services, managing complaints, processing payments, and preparing company reports. All of these processes still use conventional methods.
Results: In this study, we apply the PIECES concept (Performance, Information, Economy, Control, Efficiency, and Service) in developing a customer data processing system. The main goal is to increase the effectiveness and efficiency in managing and analyzing customer data.
Conclusions: In designing a website using the Unified Modeling Language (UML) method and implementing it with the Html programming language. To test the system, we apply the Black Box Testing method. The result of this study is a web-based information system that makes it easier for PT. Wifi Ceria to provide services to customers.
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